Elements of The Problem
Before Gottlieb’s tenure, SCF faced organizational dysfunction, particularly highlighted by extended patient wait times averaging 7-9 hours irrespective of medical urgency. Patients often experienced dissatisfaction, leading to negative perceptions of the healthcare organization. The lack of a clear vision or mission compounded these issues, hindering effective operations and patient care. Such shortcomings underscored the imperative for organizational change to enhance healthcare quality and community satisfaction (Gauly et al., 2023).
The community served by SCF faced significant challenges, including limited healthcare options, prolonged wait times, and reliance on the emergency room for all medical needs. This situation endangered public health, with many community members at risk of inadequate healthcare access and adverse health outcomes. Addressing these needs required comprehensive reforms to improve service efficiency, expand facilities, and prioritize patient well-being (Cooper, 2023).
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